totalconnect.helpshift.comFrequently Asked Questions about Remote Services Technical Support and Help Center

This website uses only the necessary cookies required for the site’s proper functioning. By using the website, you consent to all cookies in accordance with the cookie policy. To know more, refer Cookie Policy. Frequently Asked Questions about Remote Services Support Hi, how can we help you? Popular articles Why do I keep getting errors as I try to arm/disarm remotely? Alarms and Arming Can I dismiss or silence sensor alerts (like windows and doors) from the Remote Service? Sensors and Zones How do I Sync Users for all the locations in my account? SYNC (Panel Sync, User Sync and Refresh Status) How do I fix a problem signing in on the website? (Recover user name/reset password) Log-in Security and Password/User Name Recovery What does Not Ready (or Not Ready to Arm) mean? Alarms and Arming Why is there no status information on my system’s sensors? Communication and Connections Browse articles General What are Remote Services? What is Total Connect? How do I add services or expand my system? What should I do if my system loses AC power? More What’s New in Remote Services/Total Connect? What’s New in Total Connect / Remote Services? Version History, iOS app - As of August 2023 Version History, Android app - As of August 2023 Known Issues and Workarounds A newly-added Partition disappeared on me. What should I do? My garage door opener works with the manufacturer’s app, but not the Remote Services app. What’s going on? I can’t see my Cameras on the website. What should I do? Navigating the Apps Using the FAQs on Mobile Devices What if the feature I want isn’t at the bottom of the screen? (iOS Navigation Order) What if I can’t find the feature I want on the Android app? More Access to Features and User Profiles Where can I see my own information? What’s in My Profile? How is My Profile involved with Locations? What does "Enable User Code Sync" mean? More Activity and Events What does "Activity" mean? What is an Event? What’s in the Activity log on the website? (And can I sort or filter it?) What’s in the Activity log on the app? (And can I sort or filter it?) More Alarms and Arming ALARMS What Arming modes can I set remotely? What does Ready to Arm mean? More Cameras A video guide to the First Alert VX3 HD Outdoor Camera What can my HD cameras do? How do I make settings on my HD cameras? More Communication and Connections What does the message Comm. Failure” mean? What does "Connection Error" mean? What does "Sensor Supervision Failure" mean? More Devices and Automation What devices (and how many) are compatible with my security panel? What Kind of Z-Wave Devices Can I Use? How can I change the icons that represent my Automation devices? More Geofence-related features What are Geofence Arming Reminders? How do I set up Geofence Arming Reminders on iOS? How do I set up Geofence Arming Reminders on Android devices? More Keypads: On-screen (Virtual) Keypads What does the virtual Keypad do? How do I Arm/Disarm the system with the virtual Keypad? How do I Cancel/Dismiss alarms from the Virtual Keypad? More Locations How do I manage the Locations in my Remote Services account? How do I change Location settings in the iOS app? How do I change Location settings in the Android app? More Log-in Security and Password/User Name Recovery How do I fix a problem signing in on the website? (Recover user name/reset password) How do I fix a problem signing in on the app? (Recover user name/reset password) User Name and Password rules More Notifications What are Notifications? How do I set up Notifications on the website? How do I set up Notifications on the iOS app? More Partitions What are Partitions? Where are the settings for Partitions? Partitions: What’s a Common Area? More Scenes: The Basics What are Scenes? How do I create a Scene? What are the preset Scenes for? Scenes: Creating and Managing What Are Scenes? How do I create a Scene on the website? How do I manage and modify Scenes on the website? More Sensors and Zones How do I Bypass a sensor from the website? How do I Bypass a sensor from the app? Why aren’t my sensors showing up? More SYNC (Panel Sync, User Sync and Refresh Status) What does "Sync" mean in Remote Services? What’s the difference between Panel Sync and User Sync? Why are Panel Sync and User Sync two separate actions? More Users and Security Codes What are User Codes? Why are there different types of users? What are they? How do I add, set up and delete Users? (User Management) More Video Doorbells What can I do with my video doorbell? Introducing the VX1 Doorbell A video guide to the VX1 Video Doorbell More Voice Control (including Amazon Alexa and Google Assistant) Amazon Alexa and Total Connect Google Home and Total Connect What can I do with Voice Control if I don’t have Alexa or Google Home? More Frequently Asked Questions about Remote...